RETURN POLICY

Exchange/Return Policy

Exchange/return is possible within 7 days after receiving the product. However, exchange/return is not possible for frozen/refrigerated products.

1. Exchange/return request

Customer Center Shop@jnmall.us If you contact us in the form below, we will help you with the exchange or return.

  • Order number
  • Email address
  • Product name
  • Product Quantity
  • Reason

Ship Return Address : 14071 Stage Rd., Santa Fe Springs, CA 90670

2. Please note that exchange/return is not possible in the following cases.

  • Frozen/refrigerated products
  • 7 days after receipt of the product
  • Loss, damage/breakdown/contamination of products or components due to careless handling
  • When the value of the product has decreased due to customer use, passage of time, or partial consumption

3. If the delivered product is damaged

  • If you receive a defective, damaged, expired product or a product with a quality problem, you may request a refund or exchange within the specified return period.
  • Customer Center Shop@jnmall.us If you contact us, we will process it within 1-3 business days.
  • If the returned item is in stock, we have a refund or exchange option. If the returned product is out of stock, we will refund you.

4. Who pays for exchange/return shipping?

If you return a product for the following reasons, Namdo Market US will exchange or return it.

  • If the product is damaged during delivery
  • Incorrect delivery
  • Expired product
  • If the product is defective or has quality problems
In the case of a simple change of mind or an exchange for the following reasons, the product must be unopened. Buyer's negligence will be borne by the buyer for shipping costs.
  • Simple change of heart
  • Order error

5. How long is the refund period?

  • When the returned product is received and inspected at our warehouse, we will notify you via email that the refund has been processed.
  • Refunds will be made using the same payment method used for the original purchase.
  • The refund processing date depends on the credit card company you paid for.
  • PayPal refunds are processed within 3-7 business days after approval.

6. Other

  • If you have an allergic reaction to a specific food, we recommend that you check the ingredients of the product or consult your doctor before consuming or using the product.

For other inquiries, please contact Shop@jnmall.us and we will respond quickly.